Back to careers listing
Career

Junior IT Support Technician - based in Sydney

Available to Australian/ Permanent Resident

Our Purpose

Firefly Learning is the ed-tech SaaS platform for parent engagement and learning continuity, trusted by over 600 of the best and most successful schools in over 40 countries. Firefly’s secure, collaborative platform simplifies school communications, lesson management and progress tracking to engage the whole school community and ensures that everyone can keep learning, whatever the circumstances. (www.fireflylearning.com). 

 

The role

We have an exciting opportunity to join our global support team based in Sydney. This role will develop into a critical frontline role, dealing with client requests over both e-mail and telephone and making sure our clients take full advantage of all that our software offers. You will develop and grow with us so that you can quickly understand any issue, diagnose problems, suggest answers, and identify effective next steps.

This opportunity is to work within a team with an industry leading reputation for customer service and an overall customer satisfaction rating of 95%. 

 

Core skills

  • Good communication skills both written and verbal
  • Can look at issues and prioritise them
  • Projects a positive, friendly and professional image on the phone and in email
  • Demonstrates a passion for customer service and Technology
  • Ability to work proactively both within a team and independently
  • Ability to remain calm under pressure and handle challenging customers
  • Good organisational skills, time management and able to prioritise workload to meet targets and deadlines
  • Enthusiasm and willingness to learn new technologies
  • Reliable and trustworthy, able to work to company processes.
  • Understand when to escalate an issues

 

Technical Skills

  • Basic SQL Skills / Basic understanding of databases
  • Understanding of HTTP / HTTPS and how IP address’ work
  • Understanding windows environments
  • Understand what “The Cloud” is
  • Understanding basics of GDPR
  • Basic understanding of coding languages

 

Experience/qualifications

  • 1 - 2 years experience in a related role. (Application Support)
  • 1 - 2 years in a customer facing role AND an IT related qualification

 

Package

  • Competitive salary
  • Superannuation contribution on top of salary
  • 25 days holiday, plus public holidays
  • Flexible yearly training budget

 

About Firefly

Firefly Learning is the ed-tech SaaS platform for parent engagement and learning continuity, trusted by over 600 of the best and most successful schools in over 40 countries. Firefly’s secure, collaborative platform simplifies school communications, lesson management and progress tracking to engage the whole school community and ensures that everyone can keep learning, whatever the circumstances. After raising the largest Series A in UK edtech of £4.5m (AUD 8.2m) in 2017, we closed a further £5.5m (AUD 10m) equity round in January 2019 and are proudly backed by BGF, Downing Ventures, and Beringea. With 1.2 billion primary and secondary school students in the world, we are passionate about supercharging the school experience to help as many of them as possible fulfill their potential. (www.fireflylearning.com). 

Sign up for our newsletter

Never miss out on top tips from leading schools and best practices to take your teaching and learning to the next level!

By completing this form you agree to the terms and conditions of our privacy policy.